S.S.S.
Frequently Asked Questions
Shipping and Delivery
When will my order be shipped?
We aim to ship your order within 3 business days. 99% of orders are shipped within 2 business days.
When will I receive my order?
We aim to ship your order within 3 business days. 99% of orders are shipped within 2 business days.
Please note that the estimated delivery times mentioned above may be extended due to some processes beyond our control. However, you can contact us at any time about cargo tracking. The processes mentioned above are to give our customers an idea about shipping dates.
Our shipping fee within Turkey is free of charge for purchases over 250 TL. We have FREE SHIPPING service for your purchases of 250 TL and above anywhere in Turkey by credit card and money order. Our shipping fee is 9.95 TL as standard for orders under 250 TL. Our contracted cargo company is Aras Kargo.
Please note that the estimated delivery times mentioned above may be extended due to some processes beyond our control. However, you can contact us at any time about cargo tracking. The processes mentioned above are to give our customers an idea about shipping dates.
Our shipping fee within Turkey is free of charge for purchases over 250 TL. We have FREE SHIPPING service for your purchases of 250 TL and above anywhere in Turkey by credit card and money order. Our shipping fee is 9.95 TL as standard for orders under 250 TL. Our contracted cargo company is Aras Kargo.
Which shipping company will ship my orders?
We send your orders with the assurance of DHL Express abroad and ARAS KARGO domestically.
Will I pay shipping fee for my orders?
It depends on the quantity and price of the product you purchase. You can see the shipping fee on the payment page before making payment. Your orders of 250 TL and above are sent with free shipping on our site.
What should I do if the product I want to buy is out of stock?
aciltaktik.com is a shopping website. Multiple users are shopping at the same time. It may be possible for a consumer to make bulk purchases of the same product, in which case the product may be out of stock.
If any of the products you have selected are out of stock, you will be notified by e-mail about the date when the product will first come into stock.
If the supply of the product you have paid for is discontinued, your money will be refunded within a minimum of 4 (four) days and a maximum of 10 (ten) days.
If any of the products you have selected are out of stock, you will be notified by e-mail about the date when the product will first come into stock.
If the supply of the product you have paid for is discontinued, your money will be refunded within a minimum of 4 (four) days and a maximum of 10 (ten) days.
Payment
When will my bank account be debited?
Credit card payments are usually immediate, although it depends on your payment type.
What are "favorites" for?
It is a system used not to lose the products you like. You can find the products you add to this list at any time from your membership panel.
What should I do if I receive a damaged or wrong product?
In such a case, you can return the product to our delivery address free of charge within 14 days.
Can I change or cancel my order?
If your order has not yet been delivered to the cargo, you can cancel your order from your membership panel. However, if you want to purchase a different product, you must first cancel your order and then purchase it again. The refund of the cancelled product will be made to your account within 48 hours.
